We Want to Hear from You

At AIC we take customer service very serious. No matter what you’re needs we want to help in any way we can.

Need Help?

If you’re having trouble identifying the appropriate contact feel free to use the form below for general inquiries. We will make sure your message is forwarded to the appropriate person.

Corporate Office

Accident Insurance Company
8500 Menaul Blvd. NE
Suite 590
Albuquerque, NM 87112
Main Phone: 800-896-6884
Main Fax: 877-396-6215

Customer Service

Call:  800-896-6884
Fax:  877-396-6215
Email:  aiccustservice@accinsco.com

Agency Appointment

To inquire about appointment, call: 800-896-6884
To e-mail an appointment application: marketing@accinsco.com
To fax an appointment application: 866-253-6776

Claims Department

Accident Insurance Company Claims
Attn: US Administrator Claims, LLC
PO Box 2005
Oak Ridge, TN 37831
Claims Phone:

For the First Report of Claims Phone: 1-866-984-3318
Claims First Reporting Fax: 1-855-817-6016
To E-mail a First Report of Claim or Injury send the loss notice to: aicclaims@usadminclaims.com
For claims follow up, secondary reporting, or status on a claim Phone: