Thorough, Swift & Cost Effective

With AIC, claims are handled as thoroughly, swiftly and cost-effectively as possible. AIC’s expert claims representatives recognize the vital importance of responsive and aggressive claims management. With a team of experienced and knowledgeable claims experts, we work with you to provide the best possible claims service to all of the insured’s we cover.


To Report a Claim

AIC provides a 24-hour toll-free hotline for all policyholders 866-984-3318

To report a claim, call: 866-984-3318 or fax a claim to 855-817-6016

Prior to calling, please have the following information ready on the injured worker:

  • Full Name, Address and Telephone Number
  • Social Security Number (SSN)
  • Date of Birth (DOB)
  • Date of Hire

Please note, if your policy number starts with the letters MAC, these policies are part of a special program and claims are handled by a company called Midway Insurance Management. Their phone number for claims reporting is 404-841-0001 and MAC policy claims can be e-mailed to If you are unsure, feel free to call our toll free hotline for verification of who your claims administrator is.

Related Resources

To find an AIC preferred medical provider in your geographic area, call: 866-984-3316.

To fax a request for claim data (billing, police report, etc.), fax request to: 866-847-0620.

For all other information regarding a previously reported claim, other types of claims (i.e. auto) or if you have any other claims related questions, please call the AIC claims department at: 866-984-3316.